CSI's "Eye on Service Program" (ESP) offers a unique suite of Internet-based software services that can be designed specifically for the performance, scheduling and/or management of services performed by CSI and our sub-contractors (Service Team) providing services to your facility. Our software components function seamlessly together, enabling our managers and support staff to proactively manage daily operations, automatically schedule projects, schedule preventive maintenance and non-routine tasks, execute critical reporting and communicate securely via the Web with CSI corporate management and field managers, subcontractors and facility managers. Our platform provides for the consistent delivery of exceptional services through the use of best practices, LIVE reporting and improved management oversight.

The ESP dashboard customized for your needs will be an easy-to-use Web interface that will enable personnel at the your facility to easily place and track building maintenance service requests, view scheduled work, as well as leave feedback for work performed:

ESSENTIAL FEATURES
Unlimited users and scalable to size of facilities
Real-time information when tracking internal and external work orders
Capturing service and maintenance costs
Vendor management and performance measurement
Document maintenance history for life-cycle cost analysis
Preventive maintenance scheduling and task execution
Asset management
Integrated performance grading systems for maintenance staff and service providers
Invoice management
RFP and proposal management
Communications tools for keeping everyone informed 

All the user needs is Internet access; there are no servers to buy, no additional networks to be installed. CSI along with our strategic IT partner keeps the system running smoothly; we do the programming, we do the system setup, we do the system backups and we maintain the off-site processing facility.

You don't buy the EYE ON SERVICE system, you subscribe to it. So, there's no big capital expense. All of this for a cost-effective monthly management fee that can be included as a line item on your monthly invoice.

Because the system is Web-based, our Service Management team, your Property Manager, Corporate Staff, off site vendors and your tenants, if you desire, are always connected. No Virtual Private Networks (VPNs) or complicated firewall configuration are required to access CSI’s EYE ON SERVICE. With PCs, laptops, cell phones and PDAs, access to the CSI Building Services Management System (BSMS) is available virtually everywhere: hotels, cafes and at home. That means that your property manager and our management team are always in touch, in real-time, with the status of services for your facilities.

CSI’s BSMS is an integrated work order software system that can automatically send acknowledgements of each service request, notices of assignment, current status and completion of the work, resulting in enhanced levels of service to your facilities and tenants.

Integrated service management software needs to accomplish many things. Above all, it must be a comprehensive management tool that is responsive, easy to use, easy to support and easy to afford. The EYE ON SERVICE BSMS is designed to address these key requirements.